Shipping policy

Please note that shipping times are approximate and vary due to conditions and situations beyond our control. We are not liable for delivery times being later than expected.

Australia post is our shipping carrier for orders within Australia.

AUSTRALIA

Regular 3-12 business days*

Express 1-5 business days*

If you ordered a pre-order item, your whole order will ship out when your pre-order item arrives. If you do not want this; please create 2 separate orders or contact us on contact@prettylittlegifts.au.

All parcels are insured with $100 AUD - Please let us know via email or store chat if you would like to raise the insurance.

DAMAGED GOODS IN TRANSIT

Pretty Little Gifts uses Australia Post to ship packages. For parcels damaged in transit, an investigation by Australia Post is applicable with insurance up to $100 AUD subject to the results of their investigation.

Pretty Little Gifts will do their best to provide a fair compensation dependant on the amount of damage shown. This compensation can come in the form of a partial refund (with or without store credit) dependant on the damage incurred. For domestic orders, this can also come in the form of returns or repair.

LOST GOODS

Pretty Little Gifts is not responsible for any lost or stolen packages that is caused by the shipping carrier.

Please check your tracking regularly.

TAXES AND DUTIES

Taxes and duties may be applied depending on your destination country which are to be paid by the recipient - please check your country's tax and duties laws and regulations & contact us at contact@prettylittlegifts.au if yo have an enquiry. These fees are not included in our website prices.